Terms and Conditions
These conditions are a summary and should be used as a guide only. Full conditions of rental are provided at the depot on pickup. You are required to sign a contract with the car hire company before they will release the vehicle.


PAYMENT OPTIONS
RentNewCars is the only website that offers you three (3) online payment options.
  • Deposit Only: Pay deposit on confirmation and balance on pickup.
  • Pre Pay: Pre Pay Rental and tax but with No Excess Reduction
  • Max Cover: Pre Pay Rental including excess reduction and taxes.

  • Note: You must always pay items such as Child Seats, One way sucharges, Under age Surcharges directly to the branch on pickup- these cannot be pre paid.

We accept VISA CARD and MASTERCARD in a secure socket layer(encrypted SSL) environment to ensure your details are not exposed.

   
BOND PAYMENT
    The applicable security bond can only be left with a credit card -no cash.

  • Europcar - A$330 refundable bond for all standard vehicles and A$990 for all Luxury/Sports vehicles is payable on pickup.
  • Thrifty - A$385 refundable bond for all vehicles is payable on pickup.

INSURANCE EXCESS REDUCTION OPTIONS
Insurance Excess Reduction is an optional surcharge that reduces your legal liability for the amount due to the car hire company IF your vehicle is damaged. You can save between 15-20% per day by pre-paying Rentnewcars rather than paying it at the depot.
We offer Insurance Excess Reduction with our Max Cover payemnt option. Some speciality and commercial vehicles do not have this option, however they will not be displayed during the quote process.
Exceptions for 21-24 YEAR OLDS:
Europcar Rentals: Drivers 21 & 22 years old cannot reduce their damage liability excess, drivers 23-24 years are permitted to reduce the excess.
Thrifty Rentals: All drivers 21- 24 years can reduce their damage liability excess, however they do pay $16.50 per day under age surcharge with Thrifty.

1) STANDARD VEHICLES, BUSES & COMPACT 4WD
Depots charge $24.00 per day
Max Cover
Option
Total Proctection Package

  • Reduces All Damage Liability from $2750 to $330
  • Booking must be PRE-PAID
  • (WHT) Windscreen, Headlight & Tyre puncture protection. Excess is $0
Included
2) 12 SEATER & LUXURY VEHICLES
Depots charge $28.00 per day
Max Cover
Option
Total Protection Package (TPP)

  • Reduces All Damage Liability from $5,500 to $990
  • Booking must be PRE-PAID
  • (WHT)Windscreen, Headlight & Tyre puncture protection. Excess is $0.
Included
3) COMMERCIAL VEHICLES Max Cover
Option
Total Protection Package For 1 Tonne Vehicles

  • Reduces All Damage Liability from $2,750 to $330
  • Booking must be PRE-PAID
  • (WHT)Windscreen, Headlight & Tyre puncture protection. Excess is $0.
included
Total Protection Package for 1.5 and 3 Tonne Vehicles

  • Reduces All Damage Liability from $5,500 to $550
  • Booking must be PRE-PAID
  • (WHT)Windscreen, Headlight & Tyre puncture protection. Excess is $0.
Included
Total Protection Package (TPP) for Dual Cab 4x4 Vehicles

  • Reduces All Damage Liability from $5,500 to $990
  • Booking must be PRE-PAID
  • (WHT)Windscreen, Headlight & Tyre puncture protection. Excess is $0.
Included

Full size 4WD and Luxury 4WD can only take out basic Excess Reduction at the branch directly no Windscreen Tyre and Headlight cover is available.

PLEASE NOTE: Check the insurance conditions on your credit card as some cards may include some types of insurance at no extra cost. Coverage is not provided for damage incurred on unsealed roads, driving above the snow line, damage due to water immersion, overhead or undercarriage damage.

1) STANDARD, SPECIALTY, BUSES & COMPACT 4WD/FULL SIZE 4WD
Depot charges $25-$33 per day
Max Cover
Option
Premium Proctection Package
  • Reduces:
    All Damage Liability from Standard vehicles: $2,750 to $385
    All damage liability from Speciality vehicles $5000 to $900 ($25/day)
    All damage liability from minibus vehicles $2750 to $550 ($25/day)
    All damage liability from 4WD* vehicles $3300 to $1100* ($28/day)
    All damage liability from 22 and 25 seater buses $3300 to $1100 ($33/day)
  • Personal Accident Cover for the driver.
  • Booking must be PRE-PAID
  • Windscreen, & Tyre Protection (*except 4WD vehicles).
  • Single Vehicle Accident included in Metro pickups only (country and remote locations it cannot be removed - currently $1650)
Included
2) COMMERCIAL VEHICLES
Depot charges $28/day
Max Cover
Option
Excess Reduction options are available at the depot directly for $28.00/day
  • Reduces:
    All Damage Liability from commercial vehicles: $2,750 to $550
    All damage liability from Single vehicle accident $1650 to $550
Not available
3) FRASER ISLAND - 4WD LIABILITY Max Cover
Option
Excess Reduction options are available at the depot directly for $28.00/day
  • Reduces:
    All Damage Liability from: $3300 to $500
    All damage liability from Single Vehicle Accident (SVA) $2200 to $1100.

    NOTE: An additional $550.00 security bond is collected at the commencement of the rental and will be refunded on completion of the rental (subject to the vehicle returned without damage). A $100.00 cleaning fee will apply to all rentals. Exclusions: Undercarraige damage, roll over damage, submersion damage, reversing damage, tyre (including rim) and windscreen damage.
Not available
PLEASE NOTE: Check the insurance conditions on your credit card as some cards may include some types of insurance at no extra cost. Coverage is not provided for damage incurred on unsealed roads, driving above the snow line, damage due to water immersion, overhead or undercarriage damage.
SINGLE VEHICLE ACCIDENT
Single Vehicle Accident (SVA) means an incident in which:
(a) no other motor vehicle is involved (e.g rollovers, collisions with animals, trees, pedestrians etc)
(b) another motor vehicle is involved BUT: - that other motor vehicle or its driver has not been identified to us or at the time of the incident the other vehicle was stationary.
Europcar:
Includes this SVA in the normal insurance.
Thrifty:
The SVA is included if you take out the Max Cover Option. However this is only applicable for pickups at a METRO locations. The additional non-removable SVA excess of $1650 will always apply for pickups in a country or remote location.
CANCELLATION
  • Cancellations or No-shows incur a $30 admin fee, and the residual is refunded back to the original card. (see below for exceptions)
  • All Pre paid amounts are non-refundable once the rental has started.
  • No refunds provided for un-used days.
  • In addition to the above fees Thrifty reserves the right to charge $220 cancellation fee for Standard vehicles and $330 for 4WD's, Buses and Trucks if not cancelled 7 days prior to pickup.
*Refunds due from amendments will not be processed until after the rental has begun, for cancellations the refund will be processed within one week of the cancellation request.

E-VOUCHER/CONFIRMATION DOCUMENTATION
  • At the time of booking, once the payment has been successfully made, we will email you an E-voucher/Confirmation (electronic voucher/Reservation details) for your car rental.
  • Your E-Voucher must be printed and presented to the car rental company upon collection of the vehicle.
  • RentNewCars are not responsible for car rentals not provided upon the basis of the non-presentation of this E-Voucher supplied, so please advise if you cannot print and we will fax a copy to the depot for you.

AMENDMENTS
  • You can make up to 2 amendments to your booking free of charge. Any subsequent amendments will
    incur a fee of $30
  • Amending or Altering Rental Details (other than contact details) of a Confirmed booking may change the original quoted rate. We will always advise before amending if price change will effect you.
  • Rentals which have been pre paid may not be amended once the vehicle has been picked up & No refund is issued for un-used days. (Europcar and Thrifty rules)

TRUE QUOTES PROMISE
True Quotes
Promises that your final corrected* payment will be the same as what we quoted - and if we are wrong then we will refund you DOUBLE difference to your credit card.
*NOTE: Once any depot charged errors have been reversed. We will require a copy of the rental agreement issued at the depot to accompany any claims, showing the final price charged.
All depots have surcharges on credit card payments these differ from 1.7% up to 4.5% depending on the card used and will not be reflected on your confirmation or form part of the true quote promise.

RENTAL INCLUSIONS
Quotes will Include:
  • Free Additional Drivers
  • Unlimited Km for Metro Locations (most vehicles)
  • Comprehensive Insurance (Excess applies)
  • GST
  • Vehicle Registration Recovery fee
  • Admin fee
  • Airport surcharge (if applicable)
  • WHT cover (windscreen, headlight and tyre)If MAX COVER taken
  • Age Surcharge (Europcar no surcharge if booked here!)
  • Reduced Insurance Excess - if MAX COVER is taken.
  • One way surcharges (if applicable)
    *Prices are all in Australian dollar (AUD) and based on a 24 hour hire period.

    Please note that all depots now charge a credit card surcharge of between 1.7% up to 4.5% and this cannot be reflected on your quote from Rentnewcars as an unknown

GO ONE-WAY NO FEE
One-way rentals are permitted using limited vehicle choices between major east coast cities in New South Wales, Victoria, Queensland, South Australia and the Capital Territory (not from Perth). Rentals between regional and country locations may incur a one way fee. The quoting system will advise if your journey qualifies to
Go One-Way Fee Free

VEHICLE REGISTRATION RECOVERY FEE/LICENSING FEE (VRRF/VLF)
Thrifty and Europcar both charge this fee to all rentals. This fee is included in Pre Pay and Max Cover options only. If you are using Deposit Only option it will be shown in your total and payable on pickup.

ADMINISTRATION FEE
An administation fee is a percentage that the suppliers apply to everything, it is included in your online quotes so there are no surprises.
CREDIT CARD SURCHARGES
Rentnewcars.com.au
does not charge you any credit card fees for amounts
PRE PAID to us.
However, Europcar and Thrifty DO have in place a Credit Card Surcharge for any amounts paid to them, which is between 1.7% up to 4.5% depending on the type of card.
So why not take our
Pre Pay and Max Cover
Payment Options which will allow you to avoid most of the surcharge?? (You will still have to pay any One Way, baby seat and age surcharges directly which will incur the credit card fee)

AIRPORT PICKUPS
It is very important to give us the correct flight number and advise us immediately if this changes.
The airport recovery fees (ARF- Europcar PLS- Thrifty) are charged to cover the fees the airport authority require and the car rental companies pass them on to the consumer.

The Good news is that Rentnewcars.com.au does not have a surcharge if you PRE PAY or take out the MAX COVER.
PLEASE NOTE:
If you wish to avoid the Airport Recovery Fees you have the following option.
Arrange to collect the vehicle from the City Depot or alternatively catch a taxi to a depot nearest the airport: Alexandria (Sydney), Tullamarine (Melbourne) etc depots are within 10 minutes by taxi of the airport terminals. (OR take out our PRE PAY or MAX COVER options)

HOTEL DELIVERY
Europcar Hotel Deliveries are on a case by case basis, they are not given to all rentals due to the limited staff on hand to physically deliver vehicles and service the depots.
Thrifty will deliver your vehicle to any hotel/motel/apartment within a 5km radius of a depot (except airport depots).
Please specify the accommodation name, address and PHONE CONTACT in the comments section of the reservation request.
Please note that occasionally hotel deliveries cannot be provided due to volume of deliveries on a particular day, however you will be advised of this at the time of confirmation and definately prior to pickup.

CONDITIONS
  • Mondays to Fridays only 9am-4pm only
  • NO DELIVERIES ON WEEKENDS OR PUBLIC HOLIDAYS
  • Pre paid bookings only - not done on deposit only bookings
  • Only standard vehicles delivered not Specialty or Luxury
  • Europcar bookings only - a staff member from the depot will call you to confirm your credit card details for the bond, therefore a contact phone number is compulsory.

CHILD SEATS and GPS UNITS
On the first step of the quoting process there is a link which will open up a drop down to select these items and inlcude them in your quote.

Some approximate prices:

Child Seats
Forward facing child seats are able to be requested from most locations from $7.70 per day with a maximum of $77.00 per hire with Europcar and $6.00/day max $54.00 with Thrifty. (Additional PLS, admin fee and credit card fees will be apply)
Europcar and Thrifty do have
rear facing
seats and
Booster Seats
but not at all locations, our consultants will let you know if not available.
Australia has strict laws governing compulsory restraining of infants/toddlers whilst travelling in vehicles, this is a great guide which was obtained from the Australian Transport Safety Bureau website: Guide to Child Restraints and for more information services and advise in each different state go to : The Bub Hub website and click on the state you are travelling to.
For another great website for hiring baby equipment visit Hire for Babe
GPS Units
Europcar and Thrifty both hire out Portable GPS Units but not from all locations. Should you require a GPS again please use the drop down in Step 1 or you can email us to add it in anytime..
Europcar currently Charge $10.95 per day and Thrifty charge $11.00 per day (Subject to change use as a guide only)

VEHICLES & BREAKDOWN SERVICE
Europcar reserve the right to substitute an alternative vehicle without prior notification and at no extra cost should the vehicle booked be unavailable through unforeseen circumstances. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Vehicles cannot be requested by make or model, only by vehicle category.

Both companies have a 24-hour breakdown service in every state and territory throughout Australia. Replacement vehicles are provided if the vehicle is unable to be repaired on the spot.

DRIVER MINIMUM AGE/ MAXIMUM AGE & LICENCE
You must be at least 21 years of age to rent a car from Europcar and Thrifty.
The Maximum Age for hiring a vehicle with Thrifty is 75 years. Europcar do not have a Maximum Age. However the driver must hold a full open drivers licence with no restrictions
To be eligible to hire you may not have been convicted of an offence relating to driving a vehicle, namely *under the influence of alcohol or drugs or * with a blood alcohol level over any legal limit in the last 3 years. Nor are you permitted to hire if you have had any motor vehicle insurance refused or cancelled for any reason within the three years prior to pickup.
The driver must carry a full driver's licence with a photo from their home country, if not in English or does not have a photo, a valid international driver's licence must accompany the original license. This cannot be probationary or a photocopy, as long as the normal license is valid and in English it will be accepted in Australia.
Europcar:

21-24 years and up can take the Economy up to the Intermediate as well as the compact 4WD. Standard Commercial Vehicles, the minimum age is 21+ years. Vehicles other than those listed require a 25 years.
For all drivers 21-24 years there is
NO UNDER AGE SURCHARGE
a saving of $13.20 per day if you make your reservation on Rentnewcars.com.au.
Thrifty:
21 years - 24 years only permitted to hire the Economy up to the Full size and the 8 Seater minibus. (Corportate/Capital cities except Perth) Standard Commercial Vehicles, the minimum age is 21+ years, all other vehicles the minimum age is 25 years.
For all drivers 21-24 years there is a compulsory daily surcharge to cover you on the insurance policy.

ADDITIONAL DRIVERS
All bookings made through RentNewCars for Europcar include one additional driver free of charge on each rental agreement (Additional drivers $3.50 per day approx). With Thrifty there is no charge for any number of additional drivers, however if under 25 there is a daily age surcharge applicable.
Any driver not listed on the rental agreement is not covered by insurance. There is no need to advise RentNewCars of the drivers name at the time of booking, they simply need to show their license and sign rental agreement on vehicle pickup.

TOLL ROADS
Melbourne has a network of Toll Roads which require the purchase of day passes. This can be arranged upon vehicle pickup or visit transurban
Sydney now has an electronic toll for the Cross City Tunnel, for full details see: Cross City Tunnel.

DRIVING RESTRICTIONS & DIRT TRACKS
Loss or damage cover is void if the vehicle is used or driven on any unsealed or unmade road or surface. Any surface made of dirt, gravel or sand falls into the category of unsealed road.
The only exception is the Europcar full size 4WD vehicle and the compact size 4WD (excludes Subaru Impreza and all Audi models) which may only be used on unsealed roads if the particular roads are gazetted or mapped. This means roads that are maintained by councils and includes unsealed roads.
These vehicles may not be used "off road" areas such as beaches, sand dunes, desert, dry riverbeds etc. Any damage sustained whilst the vehicle is incorrectly used will result in the renter being liable for all damage and recovery costs.
  • Loss or damage cover is void if vehicle is taken off mainland Australia or whilst being transported across any waterway.
  • Overhead and undercarriage damage, including tyre and rim damage, is not covered by loss or damage cover.
  • All drivers of the vehicle must be nominated at the commencement of the rental.
  • Tyre and windscreen cover is not available for any vehicle type when the rental originates in Western Australia, nor is it included for Thrifty 4WD's.
General Conditions
YOU ARE NOT PERMITTED TO USE THE VEHICLE FOR THE FOLLOWING:


  • To propel or tow any vehicle (not being a trailer), or to propel or tow any trailer with a load in excess of the capacity of the trailer, towing mechanism or Vehicle. Carry equipment on roof racks or the roof of the vehicle.
  • To carry any animal or pet
  • For racing, pacemaking, reliability trials or hill climbing, or being tested in preparation for those purposes
  • To carry any greater load, number of persons or for use in a manner or for a purpose for which the Vehicle was not designed and constructed or to carry any greater number of persons than the Vehicle has seat belts.
  • To carry persons for hire or reward or to carry any inflammable, explosive or corrosive materials. To carry any greater load, number of persons or for use in a manner or for a purpose for which the Vehicle was not designed and constructed or to carry any greater number of persons than the Vehicle has seat belts.
  • Be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the Country, State or Territory in which the Vehicle is driven; or refuse to take a breath or blood test in the Country, State or Territory in which the Vehicle is driven use the Vehicle to carry any inflammable substance which has a flash point under 23°C or any other explosive or corrosive substances.
  • Operate or permit the Vehicle to be operated in breach of any legislation, regulations, rules or by laws relating to road traffic and use.

You are not permitted to take any vehicle to:
  • Kangaroo Island (unless hire begins from a Corporate Location/Capital City - restrictions still apply to which roads. (You are required to advise us that you wish to travel to Kangaroo Island)

  • Fraser Island unless rental starts in Hervey Bay.
  • Into or out of the Northern Territory, Tasmania or any points in Western Australia North of Carnarvon (unless approved)

  • On any unsealed road (being a road not sealed with a hard material such as tar, bitumen or concrete) unless the Vehicle is a 4WD in which case it may also be used on graded unsealed roads. No Vehicle (including 4WDs) may be used on off road conditions. Off road conditions include but not is limited to fire trails, beaches (see above restrictions concerning Fraser Island), sand, tracks, fields or paddocks.
  • On beaches (see above restrictions concerning Fraser Island) or through streams, dams, rivers or flood waters (or flood prone roads or where police have issued warning or caution)

  • (No vehicle including any 4WD may be used in an off road conditions. Off road conditions include but is not limited to: Fire trails, beaches sand, tracks, fields or paddocks)
  • Dusk to Dawn - any damage sustained to a rented vehicle as a result of a collision with an animal between the hours of dusk to dawn will not be covered by Thrifty's damage liabilities. All damages and recovery costs will be the responsibility of the hirer.
  • Above the snow line being either the entrance to national parks in which snow falls or areas in which snow chains are required to be fitted (by the relevant authority). All coverage is limited to sealed roads or designated car parks, which are within the National Park. Snow Season is approximately from June to October. Participating locations are: Melbourne, Sydney, Canberra, Cooma and Albury.
Snow cover Conditions:
  • All snow chain damage is excluded
  • A compulsory surcharge is payable at the depot directly and is in addition to the standard excess reduction, age surcharges, local taxes etc. This covers vehicles travelling above the snow line as well as eliminating the snow damage liability. (approx $22 per day)

You are not permitted to take any vehicle to:
  • Fraser Island
  • Into or out of the Northern Territory or any points in Western Australia north of Carnarvon (unless approved)
  • In the Northern Territory, south of Katherine to the South Australian border, outside local towns and city precincts between sunset and sunrise.
  • In Queensland – Cape York. Beyond Chillagoe or Georgetown in a westerly direction. Beyond Cape Tribulation or Laura in Northerly (standard vehicles) or beyond Cooktown or Laura if a full size 4WD.
  • On the road from Jim Jim Falls to Twin Falls
  • North of Maggieville
  • On unsealed roads north and west of Mt Isa
  • On the Bloomfield track; on the Savannah Way; on the Tanamai Track; Strzelecki Track, Oodnadatta Track
  • The Simpson Desert, n the Gynbarrel Highway
  • On the Warburton Route, Tanami Track, On the Kalumbru Road, Cape Leveque
  • On the Canning Stock Route
  • On tracks to Lost City (Litchfield NP)
  • Lennard Rover Gorge Road
  • Above the snow line from 1 June until 30 October each year (unless snow cover is purchased at the commencement of rental)
  • And in No Circumstances On beaches or through streams, dams, rivers or flood waters (or flood prone roads or where police have issued warning or any other Government authority or caution)
Travel on Ferries and Trains:
Travel on ferry services in Australia is permitted i.e. To Kangaroo Island and from mainland Australia to Tasmania and v.v. but you
WILL NOT BE COVERED
by Europcar Insurance on your vehicle whilst on the Ferry. You will need to check with the Ferry company regarding insurance coverage or take our personal travel insurance to cover these situations.
Travel on Train services is permitted and covered by insurance.
Snow Cover
  • A compulsory surcharge is payable at the depot directly and is in addition to the standard excess reduction insurance. (approx <$24.20/day
  • If you travel to the snow fields without purchasing the Snow Coverage you will be liable for all costs associated with any accident or incident.
  • Snow chains can be supplied and fitted independantly however chain damage is not covered by Europcar Insurance and the depots do not have a hiring service available.

DISCLAIMER OF LIABILITY
  • The information that we provide on our website is supplied to us by both car rental companies and is always subject to change without notice, therefore we cannot accept responsibility for any changes not reflected in this page.
  • Upon collection of your vehicle you enter into a direct contract with the car rental company and in the event of any issues, problems, queries, concerns or complaints they should be directed to the individual car rental companies. However RentNewCars offers a very comprehensive back up and customer service facility and we will assist you in any way we possibly can to resolve any complaints or overcharges you should not incur.
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